The Responsibilities of the Practice
- To give you absolute confidentiality and privacy in accordance with professional guidelines.
- To treat you with respect and courtesy at all times.
- To treat you as an individual, and to discuss with you the care and treatment we can provide.
- To give you the most appropriate care by suitably qualified staff.
- To provide you with urgent care when you need it during the times we are open.
- To refer you to a consultant acceptable to you when necessary.
- To give you access to your health records, subject to any limitations in the law.
Your Responsibilities as a Patient
- To treat all staff with respect and courtesy at all times. The Practice will not tolerate any form of verbal or physical abuse.
- To ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity. If a home visit may be required please make this request before 11 o’clock in the morning.
- To ask for an out of hours visit only when necessary.
- To keep your appointments and to make separate appointments for each patient wishing to see the Doctor, One appointment per problem.
- To let us know when you change your address or telephone number.
- To be patient when the health worker you have come to see is delayed for any reason.